IndEco services: Stakeholder consultation


Stakeholder consultation has become increasingly important to the success of EHS and energy efficiency initiatives in organizations. Effective consultation can generate enthusiasm and buy-in, and help to strengthen the business case. Successful consultations are also essential to obtaining timely regulatory approvals and gaining recognition for successes.

At IndEco we understand these issues and have the experience, motivation and dedication to help you. We design and implement consultation and consensus building processes that build trust and produce positive results.


Principles of Consultation


We pride ourselves on adhering to the following consultation principles:

Consultation process will be meaningful– we ensure that issues will be addressed, teamwork and enthusiasm will be fostered, and stakeholder relations will be strengthened.
Consultation process will be responsive – we ensure that stakeholders have the opportunity to comment and that clients are able to monitor, track and address issues raised.
Consultation process will be transparent –we develop processes that are easily understood and traced by all participants.
Consultation will be timely – we will ensure that input will be obtained and issues requiring resolution will be resolved in a timely manner.


What we do


We design and implement consultations in four main areas:
Regulatory approvals – we have been involved in the consultation processes of over 200 environmental assessments.
Issue resolution - we have extensive experience in alternate dispute resolution (ADR) and in adjudication. IndEco’s Vice President has been a part-time Ontario Energy Board member, Ontario’s energy economic regulator, for over 8 years, designing and implementing ADR processes as well as being a hearing panel member in more than 60 public hearings.
Business case building – we develop business cases through consultations that foster buy-in and teamwork across organizational departments as well as with external stakeholders. We have done extensive work on consultations to build consensus on environmental strategies, policies and programs.
Education, outreach and facilitation - we design, organize, deliver and facilitate seminars, conferences, multi-stakeholder workshops and training sessions.


A few of our recent projects


Ontario Energy Board - Facilitated the development of the short- term 2010 regulatory framework for low-income natural gas demand-side management through the facilitation of a multi-stakeholder working group set up by the Board and prepared a report that documents the framework, consensus and non-consensus positions of working group participants.

Ontario Energy Board - Facilitated the development of the framework for the Board’s emergency low-income energy financial assistance program through the facilitation of a multi-stakeholder working group set up by the Board.

Independent Electricity System Operator - Through a series of interviews, developed a profile of the hospital and long-term care sector related to energy use and its educational needs related to energy management, with a focus on educational needs related to the switch from the regulated price plan to the wholesale market. Prepared sectoral reports that included recommendations to the IESO on tools, processes and materials the IESO could develop that would meet these educational needs.

Bennett Environmental Inc. – Provide advice on the public consultation process for an ongoing Environmental Assessment (EA) on the proposed Kirkland Lake Thermal Oxidizer Facility. This includes the development of an EA web page and Internet application to monitor, track and respond to issues, and the development of an on-line discussion forum for the project’s Public Advisory Committee to facilitate communication among members and with the company.

Association of Canadian Distillers – Conducted an industry survey on certain environmental issues for the development of a strategy for the federal environmental agenda on toxics and climate change. Work is ongoing on the design and delivery of a workshop for member companies on energy efficiency and climate change.

Canadian Gas Association – Developed a strategy to strengthen relationships with a broad range of stakeholders and promote energy efficiency. This included developing numerous partnerships with relevant industry, federal and municipal agencies, and strategically significant companies. It also involved the delivery of a pilot workshop program on energy efficiency in new and existing development designed to generate partnered follow-up actions.

Canadian Council of Ministers of the Environment – Served as organizers, facilitators, and notetakers for the CCME’s multi-stakeholder advisory groups for the development of Canada-Wide Standards for mercury, and for dioxins and furans.

City of Toronto – Developed the implementation strategy for the City’s Environmental Management System (EMS), which involved interviews with key stakeholders across the organization, training of senior staff on EMS, a facilitated, multi-stakeholder strategic planning session, and the production of a final strategy report.

Toronto Atmospheric Fund – Consulted with numerous companies and industry associations to identify their interest in participating in Toronto’s 1st Annual Smog Summit.

Moving the Economy – Carried out a multi-stakeholder consultation to develop MTE’s strategy for their web page to promote sustainable transportation. Facilitated the planning sessions at the Moving the Economy conference on Sustainable Transportation.

KMS Peel, Inc. – Managed the public consultation and issues resolution processes for the company’s Energy-From-Waste Facility Expansion EA. Designed and managed the company’s EA web page. Coordinated the Draft and Final EAs, ensuring that the EA Terms of Reference were fully met, and that all approvals issues were resolved. The EA was approved in a timely manner without a hearing.

Citizens’ Network on Waste Management –Designed and implemented a consensus-building strategy that led to over 200 municipal, 50 public interest and environmental groups, and 20 business/industry association signatories to a strategy to promote refillables in Ontario.